14 days to change your mind.

Ask within 14 days of a charge, whether it is a first payment, a renewal or an upgrade, and we refund that charge in full. You do not have to give a reason, though we would like to hear it.

After 14 days, charges are not refundable, and we do not refund part of a period you have already started. You keep the plan until the paid period ends.

• USD plans (paid through Paddle): use the link in your Paddle receipt email, or find the order at paddle.net, or write to us. Paddle is the merchant of record and sends the refund to the card or account you paid with.
• PHP plans (paid through Xendit): write to support@orexgate.com with your workspace name and invoice number. We refund to the original payment method where Xendit supports it, otherwise to a bank or e-wallet account in the payer's name.

We approve refund requests within 5 business days. Card refunds usually appear within 5 to 10 business days after that; bank and e-wallet refunds depend on the provider.

A refunded charge ends the period it paid for. Your workspace becomes read-only: your gates, files and receipts stay, you can still release gates you already shared, and choosing a plan again unlocks everything.

Turn off renewal in Billing at any time. Nothing more is charged, and the plan stays active until the end of the period you paid for.

OrexGate never receives the money your clients pay you, so we cannot refund it. Refunds of client payments are between you and your client, through the bank, e-wallet or payment link the money was sent to.

This policy adds to the rights consumer law gives you where you live; it never takes them away. The Terms of Service cover plans and billing in full.